{"id":372,"date":"2026-05-21T09:08:00","date_gmt":"2026-05-21T09:08:00","guid":{"rendered":"https:\/\/developers.10npay.com\/?page_id=372"},"modified":"2026-05-21T09:19:21","modified_gmt":"2026-05-21T09:19:21","slug":"support","status":"publish","type":"page","link":"https:\/\/developers.10npay.com\/bg\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div class=\"support-page\">\n<section class=\"support-hero\">\n<p class=\"support-hero__eyebrow\">Need assistance?<\/p>\n<h1>We are here to help<\/h1>\n<p class=\"support-hero__lead\">Our technical success team responds within one business day. Share as many details as possible so we can guide you to a fast resolution.<\/p>\n<div class=\"support-hero__meta\">\n<div>\n        <span class=\"support-meta__label\">Office hours<\/span><br \/>\n        <strong>Mon \u2013 Fri \/ 09:00 \u2013 18:00 (EET)<\/strong>\n      <\/div>\n<div>\n        <span class=\"support-meta__label\">Status<\/span><br \/>\n        <strong>Avg. first response &lt; 4h<\/strong>\n      <\/div>\n<\/p><\/div>\n<\/section>\n<section class=\"support-section\">\n<div class=\"support-grid\">\n<div class=\"support-card support-card--contact\">\n<h3>Contact channels<\/h3>\n<ul class=\"support-contact-list\">\n<li>\n            <span class=\"support-contact__label\">Email<\/span><br \/>\n            <a href=\"mailto:support@10npay.com\">support@10npay.com<\/a>\n          <\/li>\n<li>\n            <span class=\"support-contact__label\">Slack Connect<\/span><\/p>\n<p>Priority incidents for enterprise clients.<\/p>\n<\/li>\n<li>\n            <span class=\"support-contact__label\">Status &amp; incidents<\/span><br \/>\n            <a href=\"https:\/\/status.10npay.com\" target=\"_blank\" rel=\"noopener\">status.10npay.com<\/a>\n          <\/li>\n<\/ul>\n<div class=\"support-card__note\">\n<p><strong>Tip:<\/strong> Attach request IDs, correlation IDs or timestamps when possible.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"support-card support-card--form\">\n<h3>Send us a message<\/h3>\n<p class=\"support-card__lead\">We will get back to you via email. Please include environment (Sandbox\/Production), API name and any relevant logs.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f371-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"371\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/bg\/wp-json\/wp\/v2\/pages\/372#wpcf7-f371-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/bg\/wp-json\/wp\/v2\/pages\/372#wpcf7-f371-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"371\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f371-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Your name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"bg\"\/><\/form>\n<\/div>\n<\/div>\n<\/p><\/div>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Need assistance? We are here to help Our technical success team responds within one business day. Share as many details as possible so we can guide you to a fast resolution. Office hours Mon \u2013 Fri \/ 09:00 \u2013 18:00 (EET) Status Avg. first response &lt; 4h Contact channels Email support@10npay.com Slack Connect Priority incidents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-372","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/pages\/372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/comments?post=372"}],"version-history":[{"count":3,"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/pages\/372\/revisions"}],"predecessor-version":[{"id":376,"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/pages\/372\/revisions\/376"}],"wp:attachment":[{"href":"https:\/\/developers.10npay.com\/bg\/wp-json\/wp\/v2\/media?parent=372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}